FAQs
Frequently asked questions
product
What materials are used in Feelova lingerie?
Our lingerie is made from premium lace, satin, and breathable cotton blends, ensuring comfort and elegance.
How do I find my perfect size?
We provide a detailed size guide on each product page, and our Smart Fit Finder can help you choose the right fit.
Are the colors of the products exactly as shown on the website?
We try to match the colors as closely as possible, but slight variations may occur due to screen settings and lighting.
How should I care for my lingerie?
We recommend hand washing with mild detergent and avoiding machine drying to maintain the quality and longevity of the fabric.
Do you restock sold-out products?
Yes! If a product is out of stock, you can sign up for a restock notification on the product page.
Payment
How long does shipping take?
We accept credit/debit cards, UPI, Net Banking, and digital wallets for easy and secure transactions.
Is Cash on Delivery (COD) available?
We accept credit/debit cards, UPI, Net Banking, and digital wallets for easy and secure transactions.
Can I use multiple discount codes on one order?
No, we only accept prepaid orders to ensure smooth processing and delivery.
Why did my payment fail?
Payment failures can happen due to network issues, incorrect details, or bank authentication failures. Try again or use an alternative method.
Shipping & Returns
Where in the world do you ship to?
Orders are processed within 24-48 hours and delivered within 5-7 business days across India.
Can I track my order?
Yes, once shipped, you will receive a tracking link via email/SMS.
Do you accept returns or exchanges?
For hygiene reasons, lingerie is non-returnable. However, in case of a defective or incorrect product, we offer an exchange within 7 days.
What should I do if I receive a damaged product?
Contact our support team within 24 hours with images of the defect, and we will assist with a replacement.
Do you offer international shipping?
Yes, we are ship international orders.
privacy
Is my personal information safe with Feelova?
Absolutely! We follow strict data protection policies and do not share your information with third parties.