At Feelova, we prioritize your satisfaction and strive to provide high-quality products and excellent customer service. To ensure transparency and clarity, please read our Return & Refund Policy carefully before making a purchase.

1. No Return Policy

Due to the nature of our products and our commitment to hygiene and quality, we do not accept returns on any items. We encourage customers to carefully review product descriptions, size guides, and images before making a purchase.

2. Conditional Return Policy

Returns are only accepted under the following conditions:

• The product is damaged or defective upon delivery.
• A complete unboxing video and product inspection video is provided as proof.
• The return request is initiated within 24 hours of receiving the product.

Important:

• Without video proof, we will not be able to process the return.
• Ensure that the unboxing video clearly shows the package being opened and the condition of the product upon receipt.

Steps to Request a Return:

1. Contact our customer support team at CLICK HERE THE LINK.
2. Share your order details, unboxing video, and inspection video highlighting the issue.
3. Once approved, we will guide you through the return process.

3. Exchange Policy

Exchanges are available for defective or damaged products under the same conditions as mentioned above. Exchanges are subject to product availability. If the desired product is not available, we will issue store credit for the value of the product.

4. Store Credit Policy

If a return or exchange is not feasible, we offer store credit equivalent to the value of the product. This credit can be used for future purchases on our website.

5. Damage or Defective Products

In rare cases where a product is damaged or defective, we will:

• Offer a replacement of the same product (if available).
• Provide store credit if a replacement is not available.

Steps to Report a Damaged/Defective Product:

1. Notify our customer support team within 48 hours of receiving the product.
2. Share your order details, unboxing video, and inspection video as proof.

6. Non-Eligible Items for Return or Exchange

The following items are not eligible for return or exchange:

• Products that have been used, washed, or altered.
• Items without original packaging or tags.
• Products purchased on sale or during promotional events.
• Products without proper video proof of damage or defect.

7. Size and Fit Guidance

We strongly recommend customers to carefully check the size chart and product descriptions before placing an order. Feelova will not be responsible for size-related issues unless the product received is different from what was ordered.

8. Clear Communication

We are committed to ensuring that our policies are clear and transparent. If you have any questions or concerns, please reach out to our customer support team at Click Here he Link for support.

By making a purchase on Feelova, you agree to the terms outlined in this Return & Refund Policy. Thank you for choosing Feelova for your lingerie needs!